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Understand the Rules Before You Open an Account

These legal terms set out how your account works, what we expect from you, and how we handle your data and wallet transactions across DANA, OVO, and GoPay.

Jurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsAccount Eligibility ConditionsData Retention PolicyDispute Contact Path
rajabet168 Understand the Rules Before You Open an Account
HOW WE HANDLE YOUR DATA

Data Handling, Cookies, and Account Security

We take data handling seriously. Your account data — including your registered wallet details for DANA, OVO, or GoPay — is stored with access controls and encrypted at rest. Here is how we manage the four areas that matter most to your account.

Cookie Use

We use session and preference cookies to keep you logged in and remember your wallet selection. You can adjust cookie settings in your browser; blocking essential cookies may affect account access.

Account Security

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Data Retention

Transaction records and identity data are kept for the period required under applicable law. You may request a summary of the data we hold by contacting us through the email path listed above.

Requesting Changes

To update your registered phone number, wallet ID, or request data deletion, submit a ticket via the in-account Help section. We verify identity before processing any change to sensitive account fields.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Account Query

If something in our terms is unclear, or you need to raise a data request, account dispute, or wallet verification issue, use the contact paths below. We aim to respond to legal and account queries within our standard support window — response times may vary depending on query volume.

Live Chat Support Open the chat window directly from the lobby page. Use this for account eligibility questions, wallet verification issues with DANA, OVO, or GoPay, and general terms queries.
Email — Legal and Data Requests Send formal data access or deletion requests, dispute notices, and policy clarifications to our support email. Include your registered phone number and wallet type in your message.
In-Account Help Centre Log into your account, head to the Help section, and submit a ticket. This path is best for account-specific issues linked to your transaction history or registered wallet ID.

Your Legal and Account Rights — Answered

These are the questions we receive most often about our terms, data practices, and account conditions. If yours is not covered here, use the live chat or email path above.

Access depends on your local law and eligible region. We do not confirm availability for specific cities or provinces — check whether your jurisdiction permits access before opening an account.

We collect your mobile number, wallet identifier (DANA, OVO, or GoPay), and transaction records. This data is used for account verification, security, and compliance with applicable law.

Send a data access request to our support email with your registered phone number and wallet type included. We verify your identity and respond within our standard handling window.

We only share account or transaction data where required by applicable law or as part of fraud prevention. We do not sell or trade your data to marketing or analytics third parties.

We notify you of material changes via your registered contact details. Continued account use after the notified effective date means you accept the updated terms.

Submit a dispute ticket through the in-account Help section or contact us by email. Include your transaction reference and the wallet — DANA, OVO, or GoPay — used for that deposit.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.